FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At ApexMart, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
Orders are processed within 1-3 business days.
Delivery usually takes 7-12 business days worldwide.
Once shipped, you'll receive a tracking link to monitor your order in real time.
Have further questions? Contact us
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
After placing your order, it goes through our processing and quality-check phase within 1-3 business days.
Once shipped, you'll receive a tracking link vial email to follow your package every step of the way.
We partner with reliable carriers to ensure safe and efficient delivery to your doorstep.
Have further questions? Contact us
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
We are committed to offering products that are safe, effective, and thoughtfully sourced.
While our focus is on quality and performance, we continuously work with suppliers who follow responsible manufacturing practices.
For more details, feel free to contact our support team.
Can I see your certificates?
Our products are manufactured in facilities that follow standard quality and safety guidelines.
If you have specific questions regarding certifications or compliance, feel free to contact us and we’ll be happy to assist.
Where are your products made?
Our products are sourced from trusted international suppliers who specialize in beauty and skincare devices.
Each product goes through quality checks to ensure it meets our standards before being shipped to you.
Have further questions? Contact us
Do you offer samples of your product?
At this time, we do not offer samples.
However, we stand behind our products with a satisfaction guarantee, so you can shop with confidence.
Have further questions? Contact us
Where can I find more information?
You can find detailed product information, usage instructions, and benefits directly on the product page.
If you still have questions, feel free to reach out to our support team — we’re always happy to help!
Have further questions? Contact us
"Great quality Massager for everyone who is looking to reduce morning puffiness and other facial tensions. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, ApexMart!"
Sofia R. Alberta, Canada.